TERMS OF SERVICE
SHIPPING/TRACKING
FryTime_Media uses multiple shipping providers (such as USPS, UPS, and other shipping partners) for both US domestic and international orders.
Shipping and handling fees are calculated based on factors like:
• The weight of your order
• The distance from our fulfillment partners
• The insured value of your order (where applicable)
These shipping and handling costs are set by third‑party carriers and/or foreign postal agencies and are largely outside of our control. All shipping and handling fees are shown to you before you complete checkout, and by clicking SUBMIT you agree to these fees and policies.
Please allow 1–2 business days for your order to be processed and shipped, excluding weekends and holidays. Once your order ships, we’ll send a tracking number to the email address used at checkout.
In some cases—especially for international orders—tracking information may take a few days to update or may show limited details at first. Please allow up to 5 business days after receiving your tracking number for the tracking information to refresh.
MADE TO ORDER PRODUCTS
Some FryTime_Media items are made to order / print on demand.
For these products:
• Production typically takes 3–6 business days
• Fulfillment and hand‑off to the carrier can take up to 4 business days.
Most print‑on‑demand orders are fulfilled and shipped within 1–2 weeks of purchase. Actual delivery time will depend on the shipping method and destination.
PRE‑ORDERS
From time to time, we may offer products on a pre‑order basis.
We aim for pre‑orders to arrive close to their announced release dates, but exact delivery timing cannot be guaranteed. In most cases:
• Pre‑orders ship 1–2 delivery days before the official release date
• They will not ship before the release date
If there are any delays or changes to a pre‑order release date, we’ll do our best to contact you using the email address associated with your order.
CUSTOMS/DUTIES
Orders shipped outside of the country where our fulfillment partners operate may be subject to:
• Import taxes
• Customs duties
• Additional fees charged by the destination country
These charges are the responsibility of the recipient and are not controlled by FryTime_Media. By clicking SUBMIT on your order, you confirm that you understand and accept responsibility for any import taxes, customs duties, and/or other fees charged by the country of your shipping address.
Customs policies vary widely from country to country. For more details, please contact your local customs office. When customs clearance is required, it may cause delays beyond our original delivery estimates.
Refund Policy
Thank you for shopping with FryTime_Media. We want you to be happy with your purchase, and we understand that sometimes things don’t work out. This Refund Policy explains when and how you can request a refund.
1. Refund Window
1.1 You may request a refund within 14 days from the date your order is delivered.
1.2 To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging (if applicable).
2. Refunds Only (No Exchanges)
2.1 At this time we’re unfortunately not able to accept exchanges.
2.2 If you would like a different size, color, or item, please return your eligible item for a refund (if applicable) and place a new order.
3. Non-Refundable Items
3.1 The following items are non-refundable:
• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Digital downloads (if applicable)
4. How to Request a Refund
4.1 To start a refund request, please contact us at frytimemedia@gmail.com within 14 days of delivery.
4.2 Include your order number, the item(s) you’d like refunded, and a brief explanation of the issue.
4.3 We may ask for photos of the item and packaging, especially if the item arrived damaged or defective.
5. Damaged, Defective, or Incorrect Items
5.1 If your order arrives damaged, defective, or incorrect, please contact us at frytimemedia@gmail.com as soon as possible.
5.2 We may offer a replacement or a refund depending on the situation and product availability.
6. Return Shipping
6.1 Unless otherwise stated, you are responsible for the cost of return shipping.
6.2 We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
7. Processing Your Refund
7.1 Once we receive and inspect your returned item (if a return is required), we will notify you by email whether your refund is approved.
7.2 If approved, your refund will be processed to your original method of payment.
7.3 Processing times may vary depending on your bank or payment provider.
8. Late or Missing Refunds
8.1 If you haven’t received a refund yet, first check your bank account or payment method again.
8.2 Then contact your bank or payment provider, as it may take some time before your refund is officially posted.
8.3 If you’ve done all of this and still have not received your refund, please contact us at frytimemedia@gmail.com.
9. Policy Updates
9.1 We may update this Refund Policy from time to time. The version posted on this page is the one that applies at the time of your purchase.
10. Contact Information
10.1 Questions about this Refund Policy should be sent to: frytimemedia@gmail.com.